There has been a ongoing battle between me and appliances ever since I became a home owner. I can't remember how many times an appliance has gone on the fritz during a holiday so why should this year be any different. Seriously I should have expected it. I have had everything break from the stove to the garbage disposal on or near a holiday more times than I can remember. This year the water heater has left us in the cold.
This all reminded me of the year I came home around Christmas and my wife was holding the tree up that had started to fall down. As I rescued her from this folly she informed me that the washing machine was broken and the garbage disposal was jammed.
We Need To See Your Papers................
So when I purchased our current water heater I bought one with a 6 year warranty and an extended warranty just in case. This will be the second time I will have used it in the past 2 years.
So of course the paperwork has disappeared since the last time but I was able to find out the name of the warranty company and contacted them. S0 I give them a call and the nice lady on the other end tried her best but could not find my information on her computer. So i did a little more digging around here and called back getting another Customer disservice representative on the phone. Of course she was even less help than the first. So I call back a 3rd time and still no luck but at least they were more helpful.
I finally end up calling the place I bought it and they went he extra yard to help but still could not give me all the info I needed but told me that they would help me research the issue. they call me back a while later with a number but nobody would be able to help me until next week.
I Have Learned Over The Years.................
That sometimes to get the results you want you need to be persistent so I call the warranty place back a 5th time and gave them my information. The exact information I had given the previous 2 times and low and behold she found my information and called a local plumber. the plumber called me within the next half hour only to tell me that he no longer works for the company as he has trouble getting paid. He was however kind enough to tell me what he thought was wrong and the place I bought it gave me the part so it all ended up not being too bad in the end.